Help Center

Download the PickNDrop app from the Google Play Store or Apple App Store. Tap "Sign Up" and enter your phone number. You will receive an SMS verification code to confirm your number. Once verified, complete your profile with your name and email address. You can start requesting deliveries immediately after sign-up.

Customers can use the platform without additional identity verification beyond phone number verification. However, riders must complete a full verification process that includes submitting a valid Ghana Card, motorcycle registration documents, and a clear profile photo. This ensures every rider on the platform is verified and accountable.

Open the app and tap "New Delivery." Enter the pickup address, the drop-off address, and a description of the item you are sending. Declare the value of the item for insurance purposes. Choose your preferred payment method and confirm the request. The platform will match you with a nearby rider, or you can review proposals from available riders and select the one you prefer.

PickNDrop currently operates in Accra (including Tema and surrounding areas) and Kumasi. We are actively expanding to Takoradi, Cape Coast, and Tamale. You can sign up to be notified when the service launches in your city.

After entering your pickup and drop-off details, nearby riders will send you proposals with their price and estimated time of arrival. You can view each rider's tier level, rating, and number of completed deliveries to help you decide. Select the rider whose proposal best fits your needs, then confirm and pay to begin the delivery.

Once a rider picks up your package, you can track the delivery in real time on the live map within the app. The map shows the rider's current location and updates continuously via GPS. You will also receive status notifications as the delivery progresses through each stage: rider en route to pickup, package picked up, rider en route to drop-off, and delivery completed.

Every delivery uses two unique 6-digit codes for security. The first code is shared at pickup to confirm the rider has collected the correct package. The second code is shared at drop-off to confirm successful delivery to the recipient. The rider must enter these codes in the app to update the delivery status. This system ensures that both pickup and delivery are verified and that payment is only released when the delivery is genuinely completed.

You can cancel a delivery before the rider picks up the package. If the rider has not yet started heading to the pickup location, you will receive a full refund. If the rider is already en route to pickup, a partial cancellation fee may apply to compensate the rider for their time and fuel. Once the package has been picked up, the delivery cannot be cancelled through the app and you should contact support for assistance.

PickNDrop accepts MTN Mobile Money, Telecel Cash, AirtelTigo Money, Visa, and Mastercard. All digital payments are processed securely through Paystack. Cash payment is also available for deliveries with a maximum value of GHS 200, but only with riders who have reached Silver tier or above.

When you pay for a delivery, your funds are held in a secure escrow account managed by PickNDrop. The rider cannot access the payment until the delivery is confirmed through the 6-digit confirmation code at drop-off. This protects both the customer and the rider. If a dispute arises, the funds remain in escrow while our team reviews the case using GPS logs, confirmation codes, and chat history.

Refunds are issued when a delivery is cancelled before pickup or when a dispute is resolved in your favour. The refund is returned to the original payment method you used. Mobile money refunds are typically processed within 24 hours. Card refunds may take 3 to 5 business days depending on your bank. You can track the status of your refund in the app under your delivery history.

PickNDrop charges a 15% commission on the delivery price, which is deducted from the rider's earnings. An insurance fee of 3% is also applied based on the declared value of the item being delivered. This insurance fee goes into a fund that compensates customers in the event of loss or damage. Business accounts with high monthly volume may qualify for a reduced commission rate of 12%.

Download the PickNDrop app and register as a rider. You will need to submit three documents for verification: a valid Ghana Card (for identity verification), your motorcycle registration documents, and a clear profile photo. Our team reviews applications within 24 hours. Once approved, you start at Bronze tier and can begin accepting delivery requests immediately.

PickNDrop has four rider tiers: Bronze, Silver, Gold, and Platinum. Bronze riders can handle deliveries with items valued up to GHS 500. Silver tier requires 20 or more completed deliveries and a rating of 4.0 or above, allowing deliveries up to GHS 2,000 and cash payment eligibility. Gold tier requires 100 or more deliveries and a 4.5 or above rating, with a limit of GHS 5,000. Platinum riders have unlimited delivery value. Higher tiers earn more trust from customers and access to higher-value deliveries.

When a delivery is completed and confirmed with the 6-digit drop-off code, the payment is released from escrow. PickNDrop deducts a 15% commission from the delivery price, and the remaining 85% is credited to your available balance in the app. You can view a breakdown of each delivery's earnings, commission, and any applicable fees in the Earnings tab.

You can withdraw your available balance at any time through the Earnings tab in the app. Set up your preferred withdrawal account (MTN Mobile Money, Telecel Cash, AirtelTigo Money, or a bank account) and request a withdrawal. Funds are typically transferred within a few hours for mobile money and 1 to 2 business days for bank transfers. Note that riders handling cash deliveries must maintain a minimum balance of GHS 100 to remain eligible for cash orders.

Open the app and navigate to your profile by tapping the profile icon. From there you can update your name, email address, phone number, and profile photo. If you change your phone number, you will need to verify the new number with an SMS code. Riders can also update their vehicle information and documents from the profile section.

On the login screen, tap "Forgot Password" and enter the phone number or email address associated with your account. You will receive a verification code via SMS or email. Enter the code and set a new password. If you are already logged in, you can change your password from the Security section in your account settings.

Yes. You can enable two-factor authentication (2FA) from the Security section in your account settings. When enabled, you will be required to enter a verification code sent to your phone number each time you log in from a new device. We recommend enabling 2FA for all accounts, especially rider accounts that handle earnings and withdrawals.

You can raise a dispute within 24 hours of delivery completion. Go to your delivery history in the app, select the delivery in question, and tap "Raise Dispute." Provide a description of the issue and any supporting evidence such as photos. Our team will review the dispute using GPS logs, confirmation code records, and the in-app chat history between you and the rider.

Once a dispute is filed, the delivery payment remains held in escrow while our support team investigates. We review GPS tracking data, confirmation codes, and chat history to determine what occurred. Both the customer and rider are contacted during the review. Most disputes are resolved within 24 to 48 hours. You will receive a notification with the outcome and any actions taken.

If your item is lost or damaged during delivery, you can file an insurance claim as part of the dispute process. The 3% insurance fee collected on each delivery funds the insurance pool. If your claim is approved, you will be compensated up to the declared value of the item. Accurate item value declarations at the time of booking are essential, as compensation is based on the value you declared when creating the delivery.

All disputes must be raised within 24 hours of delivery completion. This window ensures that issues are reported and resolved while the details are still fresh and verifiable. After 24 hours, the payment is fully released to the rider and the delivery is considered final. We recommend inspecting your package as soon as it is delivered and reporting any problems immediately through the app.