Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last updated: February 2026
PickNDrop ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the PickNDrop mobile application, website, and related services (collectively, the "Platform"). This policy applies to all users, including Customers and Riders.
By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the practices described herein, please do not use the Platform.
When you create an account, we collect:
Riders are required to submit the following documents for identity verification:
These documents are collected solely for the purpose of verifying the identity and eligibility of Riders on the Platform. Document data is stored securely and is not shared with other users.
We collect GPS location data to facilitate delivery services. For Customers, location data is collected when you create a Delivery Request to determine pickup and drop-off coordinates. For Riders, location data is collected while you are online and available for deliveries, and continuously during active deliveries to enable real-time tracking. You may disable location sharing when you are not using the Platform, but location access is required for the core delivery service to function.
Payment processing on the Platform is handled by Paystack, our third-party payment service provider. PickNDrop does not directly collect, store, or have access to your full credit card numbers, debit card numbers, or Mobile Money PINs. We receive transaction confirmations and payment references from Paystack to track payment status. For Mobile Money transactions, we collect the phone number associated with your Mobile Money account.
We automatically collect certain device information when you use the Platform, including:
We collect information about how you interact with the Platform, including:
We use the information we collect for the following purposes:
We do not sell your personal information to third parties. We share your information only in the following circumstances:
During an active delivery, limited profile information is shared between the Customer and the assigned Rider to facilitate the delivery. This includes the user's first name, profile photograph, rating, and Rider tier. Phone numbers may be shared for the duration of the delivery to enable direct communication. Location data is shared in real time during active deliveries to enable tracking.
We share necessary transaction information with Paystack to process payments, including Mobile Money transactions (MTN, Telecel, AirtelTigo) and card payments. Paystack processes this data in accordance with its own privacy policy and applicable PCI-DSS security standards.
We may disclose your information to law enforcement authorities, regulatory bodies, or other government agencies when required to do so by law, in response to a valid legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of PickNDrop, our users, or the public.
We may share information with trusted service providers who assist in operating the Platform, such as cloud hosting providers, analytics services, and push notification services. These providers are contractually obligated to use your information only for the purposes of providing services to PickNDrop and to maintain appropriate security measures.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.
Location data is a core component of the delivery service. GPS coordinates are used for real-time tracking during active deliveries, allowing Customers to see the progress of their delivery. Riders share their location when they are online and available for deliveries to enable the Platform's matching system.
Location data from completed deliveries is retained for a limited period to support dispute resolution, safety investigations, and service improvement. Riders may stop sharing their location by going offline in the application. Customers may revoke location permissions through their device settings, though this may limit the functionality of the Platform.
We retain your personal information for as long as your account remains active on the Platform. Specific retention periods include:
You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records as required by the laws of the Republic of Ghana.
Under the Ghana Data Protection Act, 2012 (Act 843), you have the following rights with respect to your personal data:
To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
The Platform is not intended for use by individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information promptly. If you believe that a child under 18 has provided us with personal information, please contact us immediately.
PickNDrop is committed to compliance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana. We process personal data in accordance with the principles set out in the Act, including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
We have registered with the Data Protection Commission of Ghana as required by the Act. If you believe that our processing of your personal data violates the Data Protection Act, you have the right to lodge a complaint with the Data Protection Commission of Ghana.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will notify you through the Platform via push notification or in-app notice. The "Last updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically.
If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
You may also contact the Data Protection Commission of Ghana if you wish to lodge a complaint regarding the processing of your personal data.