Safety

How PickNDrop Keeps Deliveries Safe

Every feature on our platform is designed to protect both customers and riders. From identity verification to escrow payments, safety is built into every delivery.

Safety for Customers

PickNDrop provides multiple layers of protection so you can send and receive packages with confidence.

Verified Riders

Every rider on the platform is verified using their Ghana Card and motorcycle registration documents. Profile photos are reviewed before a rider can accept any delivery.

Escrow Payments

Funds are held securely by the platform and only released to the rider after the delivery is confirmed. You never pay until your package arrives safely.

6-Digit Confirmation Code

Every delivery includes a unique 6-digit confirmation code. The rider must enter this code to complete the delivery, ensuring the package reaches the intended recipient.

Real-Time GPS Tracking

Track your delivery on a live map from the moment it is picked up to the moment it arrives. GPS logs are recorded and stored for every delivery.

In-App Communication

Contact your rider through in-app calling and messaging. Your personal phone number is never shared with the rider, and all communication is logged.

24-Hour Dispute Window

If something goes wrong, you have 24 hours after delivery to raise a dispute. The platform reviews GPS logs, confirmation codes, and chat history to resolve every case fairly.

Safety for Riders

Rider safety matters just as much. PickNDrop gives riders the tools and protections they need to work with confidence.

Customer Ratings Visible

Before accepting a delivery, riders can see the customer's rating history. This transparency helps riders make informed decisions about which deliveries to take.

GPS Logging for Evidence

Every ride is GPS-logged from start to finish. If a dispute arises, the recorded route serves as evidence to protect riders from false claims.

In-App Calling and Messaging

Riders communicate with customers through the app, keeping personal phone numbers private. All messages and call records are retained for dispute resolution.

Insurance Fund Coverage

The platform-managed insurance fund provides financial protection in case of loss or damage during transit, reducing the personal financial risk for riders acting in good faith.

Rider Verification Process

Every rider on PickNDrop goes through a structured verification process before they can accept deliveries. This ensures that only qualified and accountable individuals operate on the platform.

1

Ghana Card Verification

Riders submit their Ghana Card for identity verification. The card details are validated before the account is approved.

2

Motorcycle Registration

Riders provide their motorcycle registration documents to confirm that they operate a registered vehicle.

3

Profile Photo Review

A clear profile photo is required and reviewed to ensure the rider's identity matches their documentation.

4

Ongoing Rating Requirements

Riders must maintain a minimum rating to remain active. Consistently low ratings result in account review and potential suspension.

Reporting Issues

If something goes wrong during a delivery, PickNDrop has a clear and structured process for resolving disputes.

Raising a Dispute

Open the completed delivery in the app and select "Report an Issue." You can file a dispute within 24 hours of delivery completion. Describe the problem clearly, including any relevant details about missing or damaged items.

Platform Review

The PickNDrop support team reviews all available evidence: the rider's GPS route log, the confirmation code usage, and the full in-app chat history between customer and rider. Both parties are contacted for their account of events.

Insurance Claims

If the dispute involves item loss, damage, or theft during transit, an insurance claim is initiated automatically. Approved claims are compensated from the insurance fund up to the declared item value. Payouts are made to the customer via their original payment method.

Emergency Situations

If you feel unsafe at any point during a delivery, contact PickNDrop support immediately through the app. Use the help button on any active delivery screen to reach our team. For life-threatening emergencies, contact the Ghana Police Service or the Ghana National Ambulance Service directly.

Contact Support

Deliver with Confidence

PickNDrop is built to make every delivery as safe and transparent as possible. Download the app and experience it for yourself.

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